CALIBRATION SERVICES TERMS & CONDITIONS

  • The quoted price is only for calibration and certification. Any repair/spares not included in this quotation.
  • The quoted rates are excluding any taxes what-so-ever. VAT/Taxes will be applicable over the quoted rates as per The Oman Tax
  • Law from the date of its applicability and the same shall be borne by the customer.
  • Calibration Methods: Calibration will be performed to confirm that the unit under test (UUT) meets the published original equipment manufacturer accuracy and performance or as per standard specifications. A standard number of data points will be evaluated in accordance with GCTS calibration procedures or as per Manufacturers calibration methods. If more or specific data points are required by the Customer, it must be specified in writing prior to commencement of the calibration work and will be charged additionally.
  • Our lab is accredited to ISO 17025:2005.Please refer below the link for our Accreditation scope for more details. http://www.eiac.gov.ae/en/accrediatedcabs/Pages/default.aspx
  • If repairs and/or replacement of spares are required prior to performing the service, an estimate of time and cost will be provided.
  • Repairs will be done only with customer approval.
  • Calibration due dates are determined by the customer based on their quality system, based on manufacturer recommendations or as per the standard requirement. If the calibration interval is not specified in the standards or not provided by the customer, it shall be one (1) year calibration cycle interval for all equipments.
  • Onsite Calibration can be scheduled as per customer’s requirement after receiving the purchase order/confirmation with sufficient notice time.
  • Gulf Calibration will maintain records of calibration and repair history in hard copies or Soft copies for a period of 5 years.
  • When the work will be performed in the laboratory, GCTS provides safe handling of customer equipment during receiving, calibration and delivery.
  • Laboratory turnaround time for each regular calibration service is 2-3 working days.
  • For customer delivered instruments, Gulf Calibration will notify the customer on completion of job. It is the customer’s responsibility to collect the instruments after calibration. The retention time of instruments will be one month. GCTS will not be responsible for any damage or loss of the items after the retention time.
  • GULF CALIBRATION will issue a certificate only if the calibration is passed.
  • If an instrument fails to meet the required accuracy specifications will be informed to the Customer prior to termination of the calibration work. The UUT will be labeled or tagged as “REJECTED” and returned to the customer “as received.” A test report /fault report can be issued with an additional charge.
  • Any number of factors can cause a calibrated instrument to drift out of tolerance at any time following its calibration. GCTS warrants that any instrument calibrated by us found to be out of tolerance within 30 days due to defects in the GULF CALIBRATION repair or calibration , will be recalibrated at no charge if such item is returned to GULF CALIBRATION.